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    As of September 2021, we have moved technical support to Robolink Help

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    Snap not running on Chromebook

    CoDrone Lite/Pro
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    • D
      Dr. JelTech @robolink_wes last edited by

      @robolink_wes

      Nice! Absolutely!

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        Dr. JelTech @robolink_wes last edited by

        @robolink_wes please continue to see what the deal is with Snap, since all the tutorials are in place for it. I have 4 days to be ready to teach the class. 😉

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        • robolink_wes
          robolink_wes last edited by

          @Dr-JelTech Will do! Sorry about the Snap app being wonky, we'll definitely investigate.

          Just a heads up, with Blockly, you can actually use the built-in Bluetooth of the Chromebook, so you won't be needing the included BLE board.

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            Dr. JelTech last edited by

            @robolink_wes Just got the link! Thanks! Please continue to see what the deal is with Snap though, since all the tutorials are in place for it. I have 4 days to be ready to teach the class. 😉

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            • robolink_wes
              robolink_wes last edited by

              Roger that! Just sent you an e-mail. Please let me know how it's working for you, I'm excited to hear some user feedback.

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                Dr. JelTech @robolink_wes last edited by

                @robolink_wes Blockly sounds great. Go ahead and give me the link.

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                • robolink_wes
                  robolink_wes last edited by

                  @Dr-JelTech Thanks for the screenshot. I'm going to share this with our dev team to see if they have any idea why it doesn't work on some Chromebooks.

                  If you're interested, we're currently working to transition over to Blockly, which should be an easier setup process than Snap, and it will align more with our vision of block coding being a transitional step towards full-on text coding. If you'd like to give that a go, it's simply visiting a URL to use the interface. We're going to be doing limited testing with some users, so I can e-mail the URL to you, if you'd like to give it a try.

                  In the meantime, I'll have our dev team take a look and see if they have any insights.

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                    Dr. JelTech last edited by

                    0_1535730775491_IMG_7635.jpg

                    This is what I see after I click on the the Go to Snap option from the very first screen. (I just took a pic with my cell phone, because the chromebook does not have a built-in shortcut that I know of).

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                    • robolink_arnold
                      robolink_arnold last edited by

                      Hello @Dr-JelTech can you post a screenshot of what you are able to see on Snap? We can setup a video call next week if you would like. Let me know if you have any other questions.

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                        Dr. JelTech @robolink_wes last edited by

                        @robolink_wes

                        Thanks for your speedy-fast response! I tried loading the App on several other types of chromebooks--they all had the same glitch. 😞

                        I'm thinking that it may be a problem with the permissions on the back end of things, so I'm going to have my school district's IT department work on it.

                        I only have Chromebooks in class for the students to use. No PCs or MACs. I'm super-pumped to get this going though. We have 15 codedrones to use in my middle school robotics class. It should be sweet chaos!

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                        • robolink_wes
                          robolink_wes last edited by

                          Hi @Dr-JelTech! I've seen this issue a few times before, where the Chrome app doesn't work on specific machines. You're just seeing a blank screen below the initial window, right?

                          I would say try giving the native app a try instead, which is 1B for Mac, and 1C for Windows.

                          Also, try installing the Chrome app on another computer to see if it works. Hopefully that works!

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