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    As of September 2021, we have moved technical support to Robolink Help

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    Snap not running on Chromebook

    CoDrone Lite/Pro
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    • D
      Dr. JelTech last edited by

      Hi,

      I installed SNAP on a chromebook. The "Go to Snap" gives me a blank screen. "Pair with Codrone" works. I can pair the drone, but cannot open the coding software.

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      • robolink_wes
        robolink_wes last edited by

        Cool! We'll send a few stickers next week!

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        • D
          Dr. JelTech @robolink_wes last edited by

          @robolink_wes

          Sure thing: Thanks.

          North Middle School
          Attn: Dr. Chris Jelderks
          725 NW Highland Avenue
          Grants Pass, OR 97526

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          • robolink_wes
            robolink_wes last edited by

            We do have a couple stickers of Cody the CoDrone that we can mail to you, if you'd be interested 😛

            D 1 Reply Last reply Reply Quote 0
            • D
              Dr. JelTech last edited by

              By the way...do you guys have any SWAG I can hang up in my classroom?

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              • robolink_wes
                robolink_wes last edited by

                YES!!! That's great to hear 😄 Glad you were able to figure it out!

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                • D
                  Dr. JelTech @Dr. JelTech last edited by

                  @dr-jeltech IT WORKS NOW!! Once I updated the Chromebook OS, things went swell! Yay! Made my day! I'll still check out Blockly and let you know.

                  Thanks!

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                  • D
                    Dr. JelTech @Dr. JelTech last edited by

                    @dr-jeltech

                    Updated Chromebook version: 67.0.3396.99

                    D 1 Reply Last reply Reply Quote 1
                    • D
                      Dr. JelTech last edited by

                      Dell Chromebook 11 3180
                      Reg Model: P26T

                      Chrome version:
                      --Current version: 66.0.3359.203
                      --Updated Chrome version:

                      Snap4Robolink version: 1.1.7 updated July 27, 2018

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                      • D
                        Dr. JelTech @robolink_wes last edited by

                        @robolink_wes working on it now...Updating chromebook. Give me 15 min.

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                        • robolink_wes
                          robolink_wes last edited by

                          @Dr-JelTech Talking with the devs right now about the issue. Can you let me know which Chromebook version you're using? Both the OS version and the hardware itself. And just to be safe, also the Chrome app version you downloaded.

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                          • D
                            Dr. JelTech @robolink_wes last edited by

                            @robolink_wes

                            Nice! Absolutely!

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                            • D
                              Dr. JelTech @robolink_wes last edited by

                              @robolink_wes please continue to see what the deal is with Snap, since all the tutorials are in place for it. I have 4 days to be ready to teach the class. 😉

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                              • robolink_wes
                                robolink_wes last edited by

                                @Dr-JelTech Will do! Sorry about the Snap app being wonky, we'll definitely investigate.

                                Just a heads up, with Blockly, you can actually use the built-in Bluetooth of the Chromebook, so you won't be needing the included BLE board.

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                                • D
                                  Dr. JelTech last edited by

                                  @robolink_wes Just got the link! Thanks! Please continue to see what the deal is with Snap though, since all the tutorials are in place for it. I have 4 days to be ready to teach the class. 😉

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                                  • robolink_wes
                                    robolink_wes last edited by

                                    Roger that! Just sent you an e-mail. Please let me know how it's working for you, I'm excited to hear some user feedback.

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                                    • D
                                      Dr. JelTech @robolink_wes last edited by

                                      @robolink_wes Blockly sounds great. Go ahead and give me the link.

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                                      • robolink_wes
                                        robolink_wes last edited by

                                        @Dr-JelTech Thanks for the screenshot. I'm going to share this with our dev team to see if they have any idea why it doesn't work on some Chromebooks.

                                        If you're interested, we're currently working to transition over to Blockly, which should be an easier setup process than Snap, and it will align more with our vision of block coding being a transitional step towards full-on text coding. If you'd like to give that a go, it's simply visiting a URL to use the interface. We're going to be doing limited testing with some users, so I can e-mail the URL to you, if you'd like to give it a try.

                                        In the meantime, I'll have our dev team take a look and see if they have any insights.

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                                        • D
                                          Dr. JelTech last edited by

                                          0_1535730775491_IMG_7635.jpg

                                          This is what I see after I click on the the Go to Snap option from the very first screen. (I just took a pic with my cell phone, because the chromebook does not have a built-in shortcut that I know of).

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                                          • robolink_arnold
                                            robolink_arnold last edited by

                                            Hello @Dr-JelTech can you post a screenshot of what you are able to see on Snap? We can setup a video call next week if you would like. Let me know if you have any other questions.

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