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    As of September 2021, we have moved technical support to Robolink Help

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    You can post here to interact with others in the Robolink community. We're checking it weekly, and we'll respond to some messages. If you're looking for technical support, head over to Robolink Help.

    BAttery not charging after charging for 24 hours. Just assembled the joystick.

    CoDrone Troubleshooting
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    • I
      iSTEAM last edited by

      1_1564785904580_Robolink2.jpg 0_1564785904577_Robolink1.jpg

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      • robolink_leila
        robolink_leila @iSTEAM last edited by

        @isteam We received your package and discovered your battery was faulty. We included a brand new one and will be sending it out tomorrow morning. Sorry about that!

        1 Reply Last reply Reply Quote 0
        • I
          iSTEAM @robolink_leila last edited by

          @robolink_leila You should have received the box now. Whats the update?

          robolink_leila 1 Reply Last reply Reply Quote 0
          • robolink_leila
            robolink_leila @iSTEAM last edited by

            @isteam We are waiting to receive the package to do some testing. We will update you as soon as we can. Thanks!

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            • I
              iSTEAM @robolink_leila last edited by

              @robolink_leila hi. Yes I received the label and have returned the Whole kit by UsPs. Waiting to know what is the next step.

              robolink_leila 1 Reply Last reply Reply Quote 0
              • robolink_leila
                robolink_leila @iSTEAM last edited by

                @isteam You should have received a return label in your email. However, if you would like to do a support call first the details are in my reply to that email thread. Thanks!

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                • I
                  iSTEAM @robolink_leila last edited by

                  @robolink_leila hI I sending a package today. Need to know what next?.

                  robolink_leila 1 Reply Last reply Reply Quote 0
                  • robolink_leila
                    robolink_leila @iSTEAM last edited by

                    @isteam We received your email and will be sending a return label shortly.

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      iSTEAM @robolink_leila last edited by

                      @robolink_leila I sent my address and contact info through an email. Can you please confirm you received it?

                      robolink_leila 1 Reply Last reply Reply Quote 0
                      • robolink_leila
                        robolink_leila @iSTEAM last edited by

                        @isteam Could you send an email to info@robolink.com with your contact info, mailing address, and a link to this thread? Thank you!

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                        • robolink_leila
                          robolink_leila @iSTEAM last edited by

                          @isteam We are retrieving your order information and you will receive an update within a business day.

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                          • I
                            iSTEAM @iSTEAM last edited by

                            @isteam please help.

                            robolink_leila 2 Replies Last reply Reply Quote 0
                            • I
                              iSTEAM @robolink_leila last edited by

                              @robolink_leila I already tried in Drone and it doesn't work. I tried first time for 40 minutes.. I opened a new box. And battery did not work.can I return the item?

                              I 1 Reply Last reply Reply Quote 0
                              • robolink_leila
                                robolink_leila last edited by

                                @iSTEAM The LEDs might not dim even if the battery is charged. Can you check by plugging it into the drone? You may need to purchase a new battery. We also don't recommend leaving the battery charging for an extended period of time unattended.

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                                • I
                                  iSTEAM @robolink_leila last edited by

                                  @robolink_leila I received a new charger. I kept it for charging this morning. After 4 hours battery is not charged. Please help.

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                                  • robolink_leila
                                    robolink_leila last edited by

                                    @iSTEAM ,
                                    Nevermind, it seems like our team already got back to you and the charger should be on its way. Let me know if you have any more questions.

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                                    • robolink_leila
                                      robolink_leila last edited by

                                      @iSTEAM I will send you an email shortly to the email address above.

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                                      • I
                                        iSTEAM @iSTEAM last edited by

                                        @isteam you will get email from isteamstudioconnect@gmail .com for Address.

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