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    As of September 2021, we have moved technical support to Robolink Help

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    BAttery not charging after charging for 24 hours. Just assembled the joystick.

    CoDrone Troubleshooting
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    • I
      iSTEAM last edited by

      1_1564785904580_Robolink2.jpg 0_1564785904577_Robolink1.jpg

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      • robolink_leila
        robolink_leila @iSTEAM last edited by

        @isteam We received your package and discovered your battery was faulty. We included a brand new one and will be sending it out tomorrow morning. Sorry about that!

        1 Reply Last reply Reply Quote 0
        • I
          iSTEAM @robolink_leila last edited by

          @robolink_leila You should have received the box now. Whats the update?

          robolink_leila 1 Reply Last reply Reply Quote 0
          • robolink_leila
            robolink_leila @iSTEAM last edited by

            @isteam We are waiting to receive the package to do some testing. We will update you as soon as we can. Thanks!

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            • I
              iSTEAM @robolink_leila last edited by

              @robolink_leila hi. Yes I received the label and have returned the Whole kit by UsPs. Waiting to know what is the next step.

              robolink_leila 1 Reply Last reply Reply Quote 0
              • robolink_leila
                robolink_leila @iSTEAM last edited by

                @isteam You should have received a return label in your email. However, if you would like to do a support call first the details are in my reply to that email thread. Thanks!

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                • I
                  iSTEAM @robolink_leila last edited by

                  @robolink_leila hI I sending a package today. Need to know what next?.

                  robolink_leila 1 Reply Last reply Reply Quote 0
                  • robolink_leila
                    robolink_leila @iSTEAM last edited by

                    @isteam We received your email and will be sending a return label shortly.

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      iSTEAM @robolink_leila last edited by

                      @robolink_leila I sent my address and contact info through an email. Can you please confirm you received it?

                      robolink_leila 1 Reply Last reply Reply Quote 0
                      • robolink_leila
                        robolink_leila @iSTEAM last edited by

                        @isteam Could you send an email to info@robolink.com with your contact info, mailing address, and a link to this thread? Thank you!

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                        • robolink_leila
                          robolink_leila @iSTEAM last edited by

                          @isteam We are retrieving your order information and you will receive an update within a business day.

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                          • I
                            iSTEAM @iSTEAM last edited by

                            @isteam please help.

                            robolink_leila 2 Replies Last reply Reply Quote 0
                            • I
                              iSTEAM @robolink_leila last edited by

                              @robolink_leila I already tried in Drone and it doesn't work. I tried first time for 40 minutes.. I opened a new box. And battery did not work.can I return the item?

                              I 1 Reply Last reply Reply Quote 0
                              • robolink_leila
                                robolink_leila last edited by

                                @iSTEAM The LEDs might not dim even if the battery is charged. Can you check by plugging it into the drone? You may need to purchase a new battery. We also don't recommend leaving the battery charging for an extended period of time unattended.

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                                • I
                                  iSTEAM @robolink_leila last edited by

                                  @robolink_leila I received a new charger. I kept it for charging this morning. After 4 hours battery is not charged. Please help.

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                                  • robolink_leila
                                    robolink_leila last edited by

                                    @iSTEAM ,
                                    Nevermind, it seems like our team already got back to you and the charger should be on its way. Let me know if you have any more questions.

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                                    • robolink_leila
                                      robolink_leila last edited by

                                      @iSTEAM I will send you an email shortly to the email address above.

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                                      • I
                                        iSTEAM @iSTEAM last edited by

                                        @isteam you will get email from isteamstudioconnect@gmail .com for Address.

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