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    As of September 2021, we have moved technical support to Robolink Help

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    Received, Built, a few issues...

    Zumi
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    • W
      wishek last edited by

      We received our Zumi today and built it. A few things to note:

      1. The manual inventory matches what was in the kit. However, the inventory does not match the instructions. The inventory specifies (page 2):

      Long plug standoff x3
      Long socket standoff x2

      Step number two of the assembly instructions requires 3 long socket standoffs. We were able to complete the build with some vinyl standoffs I had on hand.

      1. The instructions didn't say to remove protective film from camera and screen before putting attaching the shell.

      2. I was able to connect to the Zumi and then connect to my Wifi. The Zumi detected and installed a firmware update (v1.22). Now, Zumi when connected to my Wifi says it cannot connect to my Wifi. After shutdown and restart the firmware says 1.0 again.

      3. The screen says to access the dashboard using URL: zumidashboard.ai However, this domain is parked. I am able to access via zumi4581.local.

      4. Battery doesn't seem to charge while on. If so, it would be help to note this in the manual.

      Looking forward to playing with Zumi.

      1 Reply Last reply Reply Quote 1
      • robolink_leila
        robolink_leila @zumialgorithm last edited by

        @zumialgorithm Sorry about that! Please fill out this form to receive your replacement part. Let me know if you have any questions.

        1 Reply Last reply Reply Quote 1
        • Z
          zumialgorithm last edited by zumialgorithm

          Just started building Zumi with my Son and found that we do not have a mounting bracket. We have stopped at step 8 of quick start guide.

          robolink_leila 1 Reply Last reply Reply Quote 0
          • robolink_leila
            robolink_leila last edited by

            @wishek ,
            For the update issue reverting back to 1.0, could you take a video of the issue?

            1 Reply Last reply Reply Quote 0
            • robolink_leila
              robolink_leila last edited by

              @JetForMe We'll keep that in mind!

              1 Reply Last reply Reply Quote 0
              • J
                JetForMe @robolink_leila last edited by

                @robolink_leila Oh! Haha. Just goes to show you how important details are in a drawing. A tiny light grey border around the edges of the black square would help all the grey out as background and not switch.

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                • robolink_leila
                  robolink_leila @JetForMe last edited by

                  Hi @jetforme, the black part in the diagram is the switch. If it's to the left, it is in the off/charging position.

                  J 1 Reply Last reply Reply Quote 1
                  • J
                    JetForMe last edited by

                    Another issue: I think the last page of the manual incorrectly identifies the on/off switch positions.

                    robolink_leila 1 Reply Last reply Reply Quote 0
                    • J
                      JetForMe @robolink_leila last edited by

                      @robolink_leila Thanks, I found that video a couple days ago and used those steps.

                      1 Reply Last reply Reply Quote 0
                      • robolink_leila
                        robolink_leila last edited by

                        @wishek ,
                        Thank you for your feedback! I've sent this over to the team and I will get back to you about the firmware version issue and the zumidashboard.ai issue. For charging the battery, plug in the USB and make sure to switch Zumi to the "off" position. A red LED will indicate that Zumi is charging.

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                        • robolink_leila
                          robolink_leila last edited by

                          @JetForMe ,
                          Refer to this video for an alternate build using only 2 long socket standoffs. We'll be sure to keep you updated on when the right parts should be coming in.

                          J 1 Reply Last reply Reply Quote 0
                          • J
                            JetForMe last edited by JetForMe

                            Mine was dropped off in the last 20 minutes and I started building it, and ran into this exact problem. I don't have suitable standoffs in my inventory, and I’m not sure how some kid using this to learn is expected to.

                            Update: It seems perhaps the 3x long plug standoff can be used here, and the 2x socket standoff used later, in step 7.

                            Update 2: Ah, no, not quite. The forward standoff needs to be a socket type, as it needs to accept a screw from the top to hold the mounting bracket.

                            0_1565383354639_ZumiStandoffs.jpg

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