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    As of September 2021, we have moved technical support to Robolink Help

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    Zumi won’t connect to Wifi

    Zumi
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    • A
      andjue24 @robolink_leila last edited by andjue24

      @robolink_leila Thank you, I‘ll switch to 2.4 GHz to test it.

      robolink_leila 1 Reply Last reply Reply Quote 1
      • robolink_leila
        robolink_leila @andjue24 last edited by

        @andjue24 Unfortunately, Zumi cannot establish a connection to 5GHz networks. Were you able to connect to the 2.4GHz network?

        A Y 2 Replies Last reply Reply Quote 1
        • Y
          young92117 @robolink_leila last edited by

          @robolink_leila I was able to use the offline mode. What is the difference between online mode and offline mode? Also, I saw some menu option is greyed out when I was using offline mode? Is this because of I am using offline mode or those menu items are not available currently?

          robolink_leila 1 Reply Last reply Reply Quote 0
          • A
            andjue24 @robolink_leila last edited by

            @robolink_leila Same here. I am using an Apple Time Capsule 2.4 GHz and 5 GHz with an iPhone, a Win 10 tablet and a Macbook Pro. Unfortunately I cannot establish an online connection. I am able to run Zumi in Offline mode.

            robolink_leila 1 Reply Last reply Reply Quote 0
            • robolink_leila
              robolink_leila @young92117 last edited by

              @young92117
              Are you able to run offline?

              A Y 2 Replies Last reply Reply Quote 0
              • Y
                young92117 last edited by

                I still have same issue. Does anyone have solution for this issue or workaround?

                robolink_leila 1 Reply Last reply Reply Quote 0
                • J
                  JetForMe @robolink_leila last edited by

                  @robolink_leila Not sure if I'm having issues or not, but it seems to work. For example, I was able to run the smile-recognition demo app. It was hard to position myself perfectly for it to recognize, but it did. It's quite slow, loading web pages, but it works.

                  robolink_leila 1 Reply Last reply Reply Quote 0
                  • robolink_leila
                    robolink_leila last edited by

                    @JetForMe Have you been able to run in offline mode without any issues?

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      JetForMe @robolink_leila last edited by

                      @robolink_leila The directly-connected machine's issue has to do with how it resolves zumidashboard.ai (because it's got a real DNS server, and isn't using Zumi’s, zumidashboard.ai resolves to a routable IP address. I’m not sure what the right solution is here).

                      Neither my iPhone nor my MacBook Pro can get Zumi to connect to Wi-Fi.

                      1 Reply Last reply Reply Quote 0
                      • robolink_leila
                        robolink_leila last edited by

                        @JetForMe I saw you made another post, but I'm not sure if this is the same issue. Was this resolved when you used a machine that was not directly connected to the router?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          JetForMe last edited by

                          I've tried connecting over a couple of days now, no luck.

                          I've got a Ubiquiti UniFi AP-AC-Lite with WPA encryption offering both 2 GHz and 5 GHz networks (under the same SSID). All the other devices in my house can connect to it. I actually copied and pasted the password from the WLAN configuration page to make sure I wasn't mistyping it.

                          1 Reply Last reply Reply Quote 0
                          • robolink_leila
                            robolink_leila last edited by

                            @JetForMe ,
                            I'll send these reports to the team and see if we can find a solution. In the meantime, try running in offline mode, or connect again later. Thank you for the feedback!

                            1 Reply Last reply Reply Quote 1
                            • Y
                              young92117 last edited by

                              I'm having a same issue. I also reflash the SD card with new img file from robolink. That doesn't seem like help either.

                              1 Reply Last reply Reply Quote 0
                              • Z
                                zlite @JetForMe last edited by

                                @jetforme Me too. Worked once out of six times

                                1 Reply Last reply Reply Quote 0
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