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    As of September 2021, we have moved technical support to Robolink Help

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    2nd part in the velcro kit is missing

    Zumi
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    • A
      andjue24 last edited by andjue24

      Hi, my Zumi arrived yesterday and today I‘ve built it. During that I noticed, that I‘ve received only one side of the velcro! So I cannot lock it.

      robolink_leila 1 Reply Last reply Reply Quote 2
      • zommuter
        zommuter @robolink_leila last edited by

        @robolink_leila No worries, as mentioned it was large enough to be cut in half

        1 Reply Last reply Reply Quote 1
        • robolink_leila
          robolink_leila @shin last edited by

          @shin Thank you for letting us know. Again, we apologize for the mix-up!

          1 Reply Last reply Reply Quote 1
          • S
            shin @robolink_leila last edited by

            @robolink_leila Hmm, good question 🙂 Probably not necessary now, since I can go with 1/2 tapes.

            robolink_leila 1 Reply Last reply Reply Quote 0
            • robolink_leila
              robolink_leila @shin last edited by

              @shin Would you still like us to process this request?

              S 1 Reply Last reply Reply Quote 0
              • S
                shin last edited by shin

                Same happened to me. Sent request via Zumi Replacement Form. Cutting it is a brilliant idea!

                robolink_leila 1 Reply Last reply Reply Quote 0
                • C
                  cmolitor last edited by

                  Also received only one part. Cutting it, might be a good idea.

                  1 Reply Last reply Reply Quote 1
                  • ?
                    A Former User last edited by

                    I had the same today, only received one piece

                    1 Reply Last reply Reply Quote 0
                    • robolink_leila
                      robolink_leila @zommuter last edited by

                      @zommuter We apologize for your missing piece! If you would like another piece just let us know.

                      zommuter 1 Reply Last reply Reply Quote 0
                      • zommuter
                        zommuter last edited by

                        I also only received one piece of dual-lock, but it was large enough to be cut in half...

                        robolink_leila 1 Reply Last reply Reply Quote 3
                        • A
                          andjue24 last edited by andjue24

                          Done ✅
                          Thank you! 😊

                          1 Reply Last reply Reply Quote 0
                          • robolink_leila
                            robolink_leila @andjue24 last edited by

                            @andjue24 We apologize for the missing part. Please fill out the Zumi Replacement Form with a link to this thread for our reference. We will get that out to you as soon as possible!

                            1 Reply Last reply Reply Quote 2
                            • A
                              andjue24 last edited by

                              Please see the title of this post. I‘ve received only one piece and that‘s my issue.

                              robolink_leila 1 Reply Last reply Reply Quote 0
                              • robolink_leila
                                robolink_leila @andjue24 last edited by

                                @andjue24 You should have received two pieces of Dual Lock that were roughly the same size. One attaches to the battery and the other to the motors. You may need to apply a little bit of pressure for the Dual Lock to stick. I attached some images as well. Hope this helps!0_1567016300103_velcro_pieces.jpg
                                0_1567016309695_dual_lock.jpg

                                1 Reply Last reply Reply Quote 0
                                • A
                                  andjue24 @robolink_leila last edited by andjue24

                                  @robolink_leila Please have a look at the picture. One side of the 3M tape („velcro“) is clued to the battery, the other side has kind of a velcro structure that cannot stick. Means it‘s just laying on the top of both of the motors.0_1567015424238_6E4B650B-D47E-42CF-900C-6614B28189A0.jpeg

                                  robolink_leila 1 Reply Last reply Reply Quote 0
                                  • robolink_leila
                                    robolink_leila @andjue24 last edited by

                                    @andjue24 The "velcro" is meant to lock to itself. Both sides are the same. We are working on changing the wording in the manual so it is less confusing. Let me know if you have any further questions!

                                    A 1 Reply Last reply Reply Quote 0
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