2nd part in the velcro kit is missing

[robolink_leila]

@shin Would you still like us to process this request?

[shin]

Same happened to me. Sent request via Zumi Replacement Form. Cutting it is a brilliant idea!

[cmolitor]

Also received only one part. Cutting it, might be a good idea.

[A Former User]

I had the same today, only received one piece

[robolink_leila]

@zommuter We apologize for your missing piece! If you would like another piece just let us know.

[zommuter]

I also only received one piece of dual-lock, but it was large enough to be cut in half...

[andjue24]

Done
Thank you!

[robolink_leila]

@andjue24 We apologize for the missing part. Please fill out the Zumi Replacement Form with a link to this thread for our reference. We will get that out to you as soon as possible!

[andjue24]

Please see the title of this post. I‘ve received only one piece and that‘s my issue.

[robolink_leila]

@andjue24 You should have received two pieces of Dual Lock that were roughly the same size. One attaches to the battery and the other to the motors. You may need to apply a little bit of pressure for the Dual Lock to stick. I attached some images as well. Hope this helps!

[andjue24]

@robolink_leila Please have a look at the picture. One side of the 3M tape („velcro“) is clued to the battery, the other side has kind of a velcro structure that cannot stick. Means it‘s just laying on the top of both of the motors.

[robolink_leila]

@andjue24 The "velcro" is meant to lock to itself. Both sides are the same. We are working on changing the wording in the manual so it is less confusing. Let me know if you have any further questions!