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    As of September 2021, we have moved technical support to Robolink Help

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    Zumi not charging

    Zumi Troubleshooting
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    • S
      sharon last edited by

      I have a new Zumi that is not charging. When the usb charging cable is plugged in and Zumi is powered off, there are no LED lights and the display is blank. When I turn Zumi on, it is showing 0% battery. I have tried different cables, I have also checked the power slot and it seems okay and not faulty.

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      • robolink_leila
        robolink_leila last edited by

        @sharon We apologize for the delay. While we look into the issue, could you try charging your Zumi by connecting to the Raspberry Pi (green board) instead? You can access those by opening the window on Zumi's left side. Let us know if this works or not so that we can contact you for a possible replacement.

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