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    As of September 2021, we have moved technical support to Robolink Help

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    You can post here to interact with others in the Robolink community. We're checking it weekly, and we'll respond to some messages. If you're looking for technical support, head over to Robolink Help.

    Motor Timing Defects

    CoDrone Lite/Pro
    2
    4
    1064
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    • M
      MercerDrones last edited by

      I just purchased and received a classroom set of 12 CoDrone, and 2 additional CoDrone pro’s.

      The drones have already been a great learning tool for our class. Upon unboxing and performing the first lessons/calibration of the drones 2 are exhibiting the same malfunction. On one a single motor does not initially want to spin, and on another two of the motors on a side of the drone do not want to initially spin. After a few seconds the motors do begin to spin, but the drones cannot fly as a result. I have already taken 3 motors from a spare drone and swapped them with the defective ones, which resolved the issue, the other motors all work fine. It almost seems like a timing defect in the malfunctioning motors. I do not see any physical signs of damage to the motors, they just simply have a delay of several seconds longer than all the others. Support was great and asked me to email Admin@robolink.com as well as create a forum post to get the attention of your engineers.

      robolink_leila 1 Reply Last reply Reply Quote 0
      • robolink_leila
        robolink_leila @MercerDrones last edited by

        @mercerdrones After the call with our team, we will able to get some replacements for you.

        1 Reply Last reply Reply Quote 0
        • M
          MercerDrones last edited by

          Based on your reply I feel that you may not understand this issue.

          This is all new hardware purchased for a school and at least 3 of your motors were DOA.
          Please make this right.
          Thank you.

          robolink_leila 1 Reply Last reply Reply Quote 0
          • robolink_leila
            robolink_leila @MercerDrones last edited by

            @mercerdrones For this question, we have received your email and a member of our team will be replying to you to possibly schedule a support call. In the meantime, if there is a motor that is not spinning, the motor may not be making good contact with the drone board. Check out the the link to this video which will take you to the part that discusses how to check for contact.

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