@granazi Hi there,
We apologize for the delay. Unfortunately Arduino has some trouble with some versions of the Mac OS, especially Catalina. Please upgrade your computer to the latest version of Mac OS X if possible. Unfortunately, the Arduino issue is out of our control. You may need to keep checking on Arduino and Mac updates to see if the issue gets resolved.
@paulwekiva We will take a look again. Thank you for your patience!
We apologize for the delay. It seems the notification for a new post didn't go through! Please lookout in your email today for a link to a support call to diagnose the issue.
We apologize for the confusion! The manual you probably saw posted online is an updated version that includes a heatsink, however, this version of the Zumi kit has not yet been shipped out. We will update that on the website. Thank you for bringing this to our attention.
As for the internet connection, it will be best for someone on our team to contact you for a support call. Please lookout for an email from us in your email today to schedule one.
@akihiro We want to take a look at that particular controller, BLE board, and battery pack. I will have someone reach out to replace all of those components. Thank you!
@akihiro Could you send one more image of your controller? I am most interested in the wiring on the Smart Inventor board. There may also be a defect on another part of the board so pictures would be very helpful in diagnosing the issue!
@ldostis Thank you for bringing this to our attention! We will take a look right away. What version of the dashboard are you running?
@bmartin_ascte Also beware of areas in the school where there may be lots of interfering network signals. It might be why some areas are having better luck than others!
@bmartin_ascte For the pairing issues, try updating to the latest version of the CoDrone library. Go into PyCharm's package manager and select the CoDrone library. Specify the latest version (1.2.8) and install that one. For your COM port issue, I recommend opening the device manager and figuring out which port the drone is connected to. PyCharm might try and connect to other ports that the drone isn't connected to so you may need to specify that port in the pair function: drone.pair('1234', 'COM3').
Let me know if you have any questions!