Good afternoon. This is Michael from Robolink.
Based on what you've described in an email I received, it would appear that the CoDrone is not being recognized by your computers, which would indicate that there is either a problem with the USB connection, or there is a problem with the CoDrone BLE board itself. You've said you've used multiple computers and USB cables, which rules out a number of causes, but there are still a few more troubleshooting suggestions I'd like to offer, if you don't mind:
- Are you using USB 3.0 ports or a USB hub to connect to the CoDrone? Sometimes those can be incompatible with hardware.
- On the Mac, you may need to install the legacy version of the driver before the board can be recognized. When mounting the .DMG file, one of the folders that will appear is called "Legacy MacVCP Driver". Install the driver from this folder.
- Does the computer you're using respond to the CoDrone board when it's plugged in (sound, notifications, etc.)? If you're on Windows, you can unplug the CoDrone and go into the Device Manager (Windows Key + R > Type "devmgmt.msc" > OK). When you plug in the CoDrone while Device Manager is open, it should refresh and a new option should appear under the section "Ports" as "Silicon Labs CP210x USB to UART Bridge". If it appears in Device Manager as a generic "USB Device", then that could mean that the CP210x driver was not installed properly.
- What LED color/pattern appears on the CoDrone BLE board when it's plugged in? Normal combinations are a flashing yellowish light, or a flashing red light. Any other color/pattern could be an indicator that you have a defective board.
Regardless, it would be best to schedule a video call with one of our regular CoDrone support staff. You should be receiving an email regarding this shortly.